At boksolin.uk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect when you visit our website or place an order, how we use it, and the rights available to you.
1. Who We Are
This website is operated by:
BOKSOLI LLC LTD
Office 20478
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: info@boksolin.uk
For questions about this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
When you use our website, contact us, or make a purchase, we may collect personal information such as:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Order and transaction information
- Information you provide when contacting customer support
- Device, browser, and website usage information
- IP address and similar technical information
- Cookie and preference information
Payment information may be collected and processed securely by our payment service providers. We do not generally receive or store your complete credit or debit card details.
3. How We Use Your Information
We may use your personal information to:
- Process, manage, and deliver your orders
- Process payments and refunds
- Communicate with you about your purchases
- Provide customer support
- Manage returns, refunds, and delivery issues
- Prevent fraud and protect the security of our website
- Maintain and improve our website and services
- Keep appropriate business and transaction records
- Comply with legal, tax, accounting, and regulatory obligations
- Send marketing communications where you have consented or where otherwise permitted by law
4. Legal Bases for Processing
Where UK data protection law applies, we process personal information only when we have an appropriate legal basis.
Depending on the circumstances, this may include:
Contract: When processing is necessary to fulfil your order or provide services you have requested.
Legal obligation: When we need to process or retain information to comply with applicable laws.
Legitimate interests: When processing is reasonably necessary for our business, such as improving our services, preventing fraud, or protecting our website, provided those interests are not overridden by your rights.
Consent: Where we ask for your permission, such as for certain marketing or non-essential cookies. Where processing relies on consent, you may withdraw it at any time.
5. How We Share Your Information
We may share personal information with trusted third parties when necessary to operate our store and provide our services. These may include:
- Payment processors
- Delivery and courier companies
- Website and e-commerce service providers
- Hosting and IT providers
- Customer support providers
- Analytics and marketing providers
- Professional advisers
- Government authorities or regulators where required by law
We only share information where reasonably necessary and expect service providers handling personal information on our behalf to protect it appropriately.
We do not sell your personal information.
6. Payment Security
Payments made through our website are processed using secure payment services.
Your payment provider may collect and process information according to its own privacy policy. We encourage you to review the privacy information provided by the payment services available at checkout.
7. Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website, improve performance, and—where permitted—support advertising or marketing.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Marketing Communications
Where permitted by law, we may send you information about products, promotions, or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us at info@boksolin.uk.
You will still receive essential communications relating to your orders and transactions.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal, tax, and accounting requirements.
Retention periods may vary depending on the type of information and our legal obligations.
10. International Data Transfers
Some service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection requirements and that appropriate safeguards are used where required.
11. How We Protect Your Information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet-based service or method of electronic storage can guarantee complete security.
12. Your Privacy Rights
Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of certain processing
- Object to certain processing
- Request the transfer of certain information
- Withdraw consent where processing is based on consent
Some rights are subject to legal conditions and exceptions.
To make a privacy request, contact us at info@boksolin.uk. We may need to verify your identity before completing your request.
You may also have the right to make a complaint to the UK Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.
13. Children’s Privacy
Our website and products are not specifically directed at children. We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be legally required.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of websites we do not operate. We recommend reviewing the privacy policy of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.
Any updated version will be published on our website with a revised “Last updated” date.
16. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
BOKSOLI LLC LTD
Office 20478
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: info@boksolin.uk