At boksolin.uk, we want you to be happy with your purchase. If you change your mind or are not satisfied with your order, you can request a return in accordance with the policy below.
14-Day Returns
You may request to return your order within 14 days of receiving it.
To be eligible for a return, products should be returned in their original condition, unused, and with any original packaging, labels, and accessories where applicable.
Your statutory rights are not affected by this policy.
How to Request a Return
To start a return, please contact us at:
Email: info@boksolin.uk
Please include your order number, the item you would like to return, and the reason for your return.
Do not send a product back until you have received return instructions from our customer support team.
Return Shipping
Unless the product is faulty, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of returning the item.
We recommend using a tracked shipping service and keeping proof of postage until your return has been processed.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, faulty, or different from what you ordered, contact us as soon as possible.
Please provide your order number and details of the issue. We may also ask for photographs to help us resolve the problem.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Where required by applicable UK consumer law, eligible standard delivery charges will also be refunded.
Exchanges
If you would like a different size, model, or product, please contact us to check the available options. Depending on the circumstances, you may need to return the original item and place a new order.
Non-Returnable Items
Certain products may not be eligible for return where an applicable legal exception applies, including certain personalised products or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
This does not affect your rights if an item is faulty, damaged, or not as described.
Contact Us
If you have any questions about a return or refund, please contact our customer support team.
Email: info@boksolin.uk
Office 20478
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom